Return and refund policy
In accordance with Article L221-18 of the Consumer Code, the customer has a period of 14 days from receipt of the order to exercise their right of withdrawal, without justification.
1. Return conditions
The items must be:
- New, unworn, unwashed
- Returned in their original packaging
Reasonable trying on is permitted.
2. Non-returnable items
- Personalized items
- Unsealed hygiene products
3. Return Procedure
Before returning any item, the customer must contact customer service at:
📧 solyashop@outlook.com
The return address will be provided after the request has been validated.
4. Return costs
Return shipping costs are the responsibility of the customer, except in the case of an error on our part or a defective product.
5. Reimbursement
The refund will be issued within a maximum of 14 days after receipt of the returned product or proof of shipment.
The refund will be issued via the same payment method used for the order.
6. Defective products or order error
In the event of a defective product or an error on our part, return shipping costs will be covered and a refund or replacement will be offered.
